Privacy Policy

Last updated: February 12, 2026

1. General Information

Hooked With Soul — Boyana Hristova ("we", "us") operates the website hookedwithsoul.com. This privacy policy describes how we collect, use, and protect your personal information when you visit our site or make a purchase. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable Bulgarian legislation.

2. What Data We Collect

We collect the following data: Personal information when ordering — name, email address, shipping address, phone number. Payment information — processed directly by Stripe; we do not store credit/debit card data. Contact form data — name, email, subject, and message. Email addresses for newsletter subscription. Technical information — IP address, browser type, operating system, and pages visited (only with cookie consent).

3. How We Use Your Data

We use your data to: process and fulfill orders; communicate about your order; send newsletters (only with your consent); improve our website and user experience; respond to your inquiries through the contact form. We do not sell, rent, or share your personal data with third parties, except when necessary for order fulfillment (shipping, payment processing).

4. Cookies

We use cookies for basic site functionality. Analytics cookies (Google Analytics) are loaded only after your explicit consent via the cookie banner. You can change your preferences at any time by clearing your browser cookies.

5. Payment Processing

Payments are processed through Stripe. Stripe is a PCI DSS Level 1 certified provider. We do not have access to your full card details. For more information, see Stripe's Privacy Policy: https://stripe.com/privacy

6. Your Rights (GDPR)

You have the following rights under GDPR: Right of access — you can request a copy of your data. Right to rectification — you can request correction of inaccurate data. Right to erasure — you can request deletion of your data. Right to restrict processing. Right to data portability. Right to object to processing. To exercise these rights, contact us at info@hookedwithsoul.com.

7. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by law. Order data is retained for accounting purposes under Bulgarian law. Newsletter email addresses are retained until unsubscription.

8. Contact

For questions about data privacy, please contact us: Hooked With Soul — Boyana Hristova, Email: info@hookedwithsoul.com, Website: hookedwithsoul.com